Cancellation policy

Pre-orders

Pre-orders allow you to purchase items that are not yet available in stock. By placing a pre-order, you secure your item in advance and will receive it once it becomes available.

Fraud Prevention & Order Verification

To protect our customers and business from fraudulent activity, certain orders may require additional verification prior to processing or shipment. Orders flagged as medium or high risk may require a valid government-issued photo ID matching the billing name on the order. Customers may cover sensitive information, such as ID numbers, for security purposes.

Failure or refusal to complete verification may result in processing delays, order cancellation, or refusal of service. For assistance, please contact info@brittanymarche.com.

Payment

Full payment is required at the time of placing a pre-order. This ensures that your item is reserved. Payment will be processed immediately upon checkout.

Estimated Shipping Dates

Each pre-order will have an estimated shipping date mentioned on the product page. Please note that this is an estimated date, and actual shipping dates may vary due to unforeseen circumstances.

Shipping

Orders containing both pre-order items and in-stock items will be shipped together once the pre-order items arrive. If you prefer to receive in-stock items sooner, please place a separate order for those items.

Delays 

While we strive to meet all estimated shipping dates, delays can occur due to manufacturing, shipping, or other factors. We will keep you informed of any significant delays via email. 

By placing a pre-order with Brittany Marche, you agree to the terms and conditions outlined in this Pre-Order Policy.