Dispute Resolution Policy

Dispute Resolution Policy

At Brittany Marche, we are committed to providing a positive shopping experience for every customer. If you have any issues with your order, we encourage you to reach out to us directly so we can assist you as quickly and professionally as possible.

Contact Us First

If you experience a problem with your order (such as shipping issues, missing items, sizing. Please contact our Customer Support Team at ShopBrittanymarche@gmail.com before initiating a dispute with your payment provider.

We are happy to work with you to resolve any concerns through our standard procedures, which may include replacements, store credit, exchanges, or other solutions depending on the situation and in accordance with our store policies.

Chargebacks and Payment Disputes

When placing an order, customers agree to abide by our policies regarding returns, store credit, and dispute resolution. Initiating a chargeback or payment dispute without first attempting to resolve the issue directly with us may delay the resolution process.

In the event of a dispute:

We provide proof of delivery, transaction records, customer communication, pictures prior to shipping and policy acceptance to the payment processor.

We reserve the right to contest any chargeback that does not comply with our stated policies or that is filed in bad faith.

Customers who initiate fraudulent chargebacks (for orders that were received as described) may be subject to additional review, and future purchases may be restricted. 

Resolution Timeline

Upon receiving a concern, our team will:

Acknowledge your inquiry within 1-2 business days.

Investigate and propose a resolution within 3-5 business days (or sooner, depending on the situation).

Work with you to find a fair and timely solution based on our store policies.

Policy Agreement

By completing a purchase with Brittany Marche, you acknowledge that you have read, understood, and agreed to this Dispute Resolution Policy and all other store policies provided at checkout and on our website.